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Western House Hotel has been voted the best in Scotland at the third 2018 Scottish Hospitality Awards held on Tuesday at the Crowne Plaza Hotel in Glasgow.
The aim of the awards is to acknowledge the success of local professionals and establishments from restaurants and hotels to festivals and venues. The winners are chosen by members of the general public and reflect the high standard and customer service of the Scottish hospitality industry.
At the same awards Ayr Racecourse was voted Sports Venue of the year ahead of the other finalists who included Hampden Park, Murrayfield Stadium, Celtic Park, Ibrox Park and Hamilton Racecourse.
Ayr Racecourse and Western House Hotel Managing Director David Brown commented : “It is a huge honour to receive these two prestigious awards.
“When you consider the very many fine hotels there are throughout Scotland for Western House to win overall Hotel of the Year is an outstanding achievement and a credit to the staff.
“The honour of being voted Sports Venue of the Year is a major coup for the Racecourse team given the incredibly high standard of the major sporting venues there are in Scotland. We are proud that both the Racecourse and Western House have been recognised in this way.”
In 2016 we were crowned Wedding Venue of the Year at the inaugural Scottish Confetti Wedding Awards. At a glittery ceremony in Glasgow on Sunday 31 January Western House beat off a string of other venues to win one of the night’s most prestigious awards.
In 2015 we were voted the No.1 UK Luxury Hotel by laterooms.com and also awarded the tripadvisor certificate of excellence 5 year Hall of fame award and the tripadvisor Certificate of Excellence. Our Chefs were also awarded the Taste Our Best Quality Assured Award by Visit Scotland.
In 2014 we were voted the most Romantic Hotel of the year by laterooms.com
This follows many other prestigious awards over the years which include the Scottish Wedding Hotel of the Year in 2007, 2008 and 2009, Scottish Hotel of the Year 2009, Scotland's Customer Care Hotel of the Year 2009, Visit Scotland Gold Excellence Award 2008 and the Thistle Award for Customer Care 2007.
We are absolutely over the moon to have been awarded Scotland's Best Wedding Venue at the 2023 Prestige Hotel Awards.
These awards showcase and reward outstanding service within the hotel industry, and are voted for by the public in an independent, non-political way which is completely free to take part in.
The public vote for their favourite venue and the exemplary staff that have left a lasting impression on Scottish holiday goers.
We are delighted to say that Western House Hotel won most Romantic Hotel of the Year at the Scottish Hospitality Awards 2023.
At a glittery ceremony in Glasgow on Sunday 31 January, Western House beat off a string of other venues to win one of the night’s most prestigious awards.
Scottish brides and grooms nominated their favourite venue which were then visited by a “mystery shopper”.
Hotels the length and breadth of Scotland were nominated and Western House received the principal award of the night which also saw gongs going to a variety of businesses and professionals connected to the wedding industry.
David Brown, Managing Director of Western House Hotel and Ayr Racecourse said : “To be chosen as the Wedding Venue of the Year at such a prestigious event covering the whole of Scotland is a tremendous accolade and a huge honour.
“It speaks volumes for our staff and it is fitting that this award is to a large extent chosen by brides and grooms who have obviously enjoyed their wedding day so much they have felt moved to nominate Western House.”
This award reiterates the passion and quality put into the food served here at the hotel and we could not be happier to have been granted it. The award aims to raise the profile of Scottish food and ensures that establishments which hold the award adhere to the standard both in how the food is sourced to how it is presented, which is something we at Western House take very seriously.
Officially the Best in Britain! Western House Hotel at Ayr Racecourse won one of the most prestigious awards in the UK hotel industry.
We were voted the UK's number one Luxury Hotel in the Laterooms.com Simply The Guest Awards beating off competition from thousands of hotels throughout Britain.
The annual accolades are based on guest reviews and ratings published on the Laterooms.com site one of the world's leading hotel reservations website.
Reviews can only be left by guests who have booked via the website and guests are asked to rank the accommodation in detail in categories including customer service, cleanliness, food and room quality, value for money and family friendliness.
Western House achieved top spot with an impressive 96% of guest recommending the hotel to a friend and 97 % saying they would stay again.
The awards ceremony, presented by television star Alex Brooker and streamed live online was held in the Savoy Hotel, London.
Alex Brooker, host of Simply The Guest, said : "The Western House Hotel has proven it is a 'cut above' over the last 12 months having been consistently highly rated by guests who have stayed there.
"It was a pleasure to be able to recognise the hard work of the whole team at the hotel and I hope this official Laterooms.com shout out goes some way to rewarding everyone involved."
Western House Hotel is now officially a member of the prestigious tripadvisor Certificate of Excellence Hall Of Fame.
This accolade is only awarded to businesses that have won the tripadvisor Certificate of Excellence for five years in a row.
The Certificate of Excellence can be earned only by receiving consistently great reviews on tripadvisor - the world's largest travel site.
This accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide.
Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website.